Trust & policies
Refund & Cancellation Policy
We keep cancellation handling simple and fair. The exact terms for your trip are confirmed in writing when you book.
If you need to cancel
Let us know as early as you can. The earlier you tell us, the more flexibility we can offer. We'll confirm your specific cancellation terms in writing at the time of booking.
Weather & conditions
If weather affects the dolphin boat or a stop, we first try to adjust the plan or reschedule. Where a key part of the tour cannot run, we'll discuss a fair solution with you.
Questions
This is a plain-language summary maintained by TrueNorthBali. For anything specific to your booking, message us directly and we'll confirm in writing.
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