Question 1

How do I book a tour?

Accepted Answer

Message us on WhatsApp, WeChat or LINE, or send the inquiry form on our Contact page. We'll confirm availability and details with you directly.

Question 2

Which tour length is right for us?

Accepted Answer

The 2D1N Immersion is best for shorter stays and first-time guests who want the Lovina dolphin sunrise without a long commitment. The 3D2N Escape is our most balanced option and the right fit for most couples and slow travelers. The 4D3N Slow Journey is best for guests who want the calmest pace and more time to settle into North Bali.

Question 3

Where can you pick me up?

Accepted Answer

We pick up from Ubud, Canggu, Seminyak, Sanur, Kuta, Nusa Dua, Amed, Gilimanuk and Lovina. Custom pickup points are available on request.

Question 4

Are dolphins guaranteed?

Accepted Answer

Dolphins are wild, so sightings are very common but never guaranteed. Mornings in Lovina offer some of the best chances in Bali.

Question 5

Is this private or shared?

Accepted Answer

Both options are available. Choose a private tour for full flexibility, or a shared experience to save.

Question 6

Is it suitable for children or seniors?

Accepted Answer

Yes. The pace is easy and relaxed, and the itinerary can be adjusted for families and older travelers.

Question 7

Do you speak English and Mandarin?

Accepted Answer

Yes. We support both English and Mandarin-speaking travelers throughout your trip.

Question 8

What happens if the weather changes?

Accepted Answer

Safety comes first. If conditions affect the boat or a stop, we adjust the plan or reschedule where possible.

Question 9

What is included?

Accepted Answer

Tours include a private vehicle, accommodation, breakfast, the dolphin boat and entrance fees for included sites. Full details are listed on each tour page.

Question 10

What's the difference between Saver, Standard and Premium?

Accepted Answer

Every tour offers the same three-tier ladder, with the same route and highlights. Saver is the lighter-comfort option with standard rooms and a shared dolphin boat. Standard adds upgraded beachfront rooms and a flexible, relaxed pace — our most chosen tier. Premium adds the highest room category, a private dolphin boat and a dedicated guide for the calmest, most tailored trip.

Question 11

Which package is best for couples?

Accepted Answer

Most couples choose Standard. It keeps the trip private in the vehicle, adds an upgraded beachfront room and an easy pace, without the higher cost of a fully private boat and dedicated guide. For the most private, flexible version, choose Premium.

Question 12

Is transport shared or private?

Accepted Answer

On the Standard and Premium tiers the vehicle and driver are private throughout. Saver uses a shared vehicle and a shared dolphin boat with a small, friendly group, which is what keeps the price lower. You can upgrade to a fully private trip at any time.

Question 13

How do upgrades work?

Accepted Answer

Many guests start with a question and adjust the room category, boat or guide level before confirming. Just tell us your preferred comfort level when you message us and we'll re-quote with no obligation.

Question 14

How does booking on WhatsApp, WeChat or LINE work?

Accepted Answer

Message us with your dates, pickup location and group size, and tell us your preferred tour or comfort level — or simply ask which one we recommend. We'll reply with availability and a clear, no-obligation quote. Booking is a simple conversation, not a complicated checkout.

Question 15

How can I contact you?

Accepted Answer

WhatsApp is best for international travelers, while WeChat and LINE are great for travelers across Asia. Choose whichever is easiest for you.

Frequently asked questions

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